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Rich media content after P2T Refresh

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Summary:

Rich media content after P2T Refresh

Content (required):

In our production pod, we have set the ‘Refresh Status’ of several of our rich media content (SCORM files) to 'Enabled - Source Ready'. When we preview this content in our test pod after a P2T refresh, we get an error 'An error occurred while loading the content from content server'. Does anyone know if additional steps are required? We raised an SR 6 weeks ago but still no update. 

Version (include the version you are using, if applicable):

21D

Code Snippet (add any code snippets that support your topic, if applicable):

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