We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How are other clients using Service Request Severity field if milestones are based only on category


Summary: We wanted to know how other clients are using the severity field on a Service Request if the milestone standard coverages are only based on categories/sub-categories in HR help desk.

Content (required): The use of only category/sub-category to determine milestones makes the severity field unutilized. Is the severity field disabled by other clients? we want to know as we wan to make sure there are no unwanted/unused fields if they are not required in this scenario

Version (include the version you are using, if applicable): we are currently on 22A

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!