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Qualification Plan Assignment/Deletion — Cloud Customer Connect
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Qualification Plan Assignment/Deletion

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edited May 17, 2022 5:20PM in Workforce Management 1 comment

Hi Team,

I would like to know how the qualification plan is assigned to employees and the balance is utilized. I see there is no additional option to add/delete it manually.

I'm curious to know how it works? Can someone give me a brief idea about it?

And also, How do the Rolling backward and Rolling Forword options works? Where exactly do we use them?

It would be very much helpful if someone can provide real-time solutions with worked scenarios regarding this?



Thanks,

Mahendra.

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