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Why notifications do not appear under the Bell icon?

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We have several users in the system for which the notifications do not appear under the Bell icon, in the same time they appear in BPM worklist.

The issue is not realed to all employees but only to several ones.

What can be the issue?

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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