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RMA approvals based on value

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edited May 23, 2022 10:27PM in Order Management 1 comment

Summary:

Customer requires different approvals based on the value of the Return sales orders which i am not able to configure For example: if the value of RMA is up to 1,000, A will approve, if Value of RMA is greater than 1,000 , B will approve and so on.

Content (required):

we setup the conditions as below in the Order approvals setup task

IF Line Category = Return Goods AND

Order total Amount is <1,000 AND

Primary= Yes

THEN Assign to A

IF Line Category = Return Goods AND

Order total Amount is >1,000 AND

Primary= Yes

THEN Assign to A

When i run test for RMA under and over 1,000, it returns only A as an approver. and does not go to B for RMA having value over 1,000.

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