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How can the employee opening a SR know that the agent has scheduled an appointment or call?

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Hello experts,

the agent the service request is assigned to can schedule appointments and calls on a specific ticket.

How the employee opening the ticket know that an appointment or call has been scheduled by the agent?

Is there a way to inform employees? The activity section is not visible on the employee side.

Thanks in advance for your time!

Kind regards,

Valerio

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