Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat Inlay Error "There was a problem connecting to the Chat Server" — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Inlay Error "There was a problem connecting to the Chat Server"

Received Response
1
Views
2
Comments

Summary:

Hi,

I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to troubleshoot this?

Content (required):

Chat works without the chat inlay code. I'm getting the connection error when the following code were added to the chat_launch.php page.  

<inlay-oracle-chat-embedded id="chatInlay" class="inlay" site-url="<sitename>.com">chat</inlay-oracle-chat-embedded>

<script id="oit-loader" src="https://<sitename>.com/s/oit/latest/common/v0/libs/oit/loader.js" async></script>


Version (include the version you are using, if applicable):

21D

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!