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Chat Inlay Error "There was a problem connecting to the Chat Server" — Cloud Customer Connect
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Chat Inlay Error "There was a problem connecting to the Chat Server"

Received Response



I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to troubleshoot this?

Content (required):

Chat works without the chat inlay code. I'm getting the connection error when the following code were added to the chat_launch.php page.  

<inlay-oracle-chat-embedded id="chatInlay" class="inlay" site-url="<sitename>.com">chat</inlay-oracle-chat-embedded>

<script id="oit-loader" src="https://<sitename>.com/s/oit/latest/common/v0/libs/oit/loader.js" async></script>

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):


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