Calling Sub template -Issue

Summary:

calling Subtemplate from main template is working fine for one user and is giving error from another user.

Content (required):

We have created a custom job to run the report, that report is rtf based template. when I try to submit the custom job it is completing normally and is getting for another user.

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):