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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Redwood HR Help Desk

Hello, I've been looking into getting the new Redwood HR Helpdesk enabled in HCM. I can see that the old Service offering is there by default, but the new "Help Desk" offering (referenced in https://docs.oracle.com/en/cloud/saas/applications-common/22c/farhd/enable-the-help-desk-offering.html#s20075334) is not visible by default. I have tried raising an SR for this but have run into some stumbling blocks - our CSM has recommended to ask here on Customer Connect as well. Can anyone offer any assistance or advice here?


Thanks in advance,

-Edward

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