Oracle Support responses to Taleo Learn service requests?

Summary:

Is Oracle Support responding to your Taleo Learn requests any longer?

Content (required):

They tried to close our last service request before the issue had been confirmed resolved; (it wasn't).

This time, we have received no response in more than two business days.

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):