Error while playing a scorm file

Summary:

Error while playing a scorm file

Content (required):

Hi,

we are experiencing an issue with a Learning activity (the activity is a scorm file). A learner reported us that when he tries to play the Scorm file, he displayed the error message you can see in the screenshot I attached. In order to provide you more detailed pieces of information the OS used by the learner is the following one: Windows Server 2008 Enterprise.

Hoping someone has some suggestions.

Thanks a lot,

Alberto.

Version (include the version you are using, if applicable):

22 B

Code Snippet (add any code snippets that support your topic, if applicable):