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Learning self-service - Some videos in Firefox stopped and it is impossible to go ahead

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Learning self-service - Some videos in Firefox stopped and it is impossible to go ahead

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Hi,

we have an issue with some videos. Learner can open the video but suddenly it stopped and after several attempts, he need to change browser to resume and complete it. The issue is shown only when the videos are opened in Firefox. We tried to follow the steps shown in the Oracle Document: Video Content Fails to Play in Firefox But Works in Chrome (Doc ID 2859898.1); however the issue is still present. Maybe someone has encountered the same issue.

Hoping someone has some suggestions.

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