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Component usage quantity shows as zero when item associated with a process work definition — Cloud Customer Connect
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Component usage quantity shows as zero when item associated with a process work definition

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Summary:

We are seeing an issue in planning collected/plan data where the component usage is showing as 0 or a random .0011 value when the item is associated with a process work definition.

Has anyone faced a similar issue and if yes, how did you fix this?

Content (required):

We have created an item that has an item structure and a work definition. When we collected the item and item structure (before work definition association) into the planning cloud, we were able to see the item structure and the component usage value. After associating a process work definition with the item when we collected the data again, we are seeing an issue where the usage for the component shows as zero. The plan output is also incorrect due to this issue.

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