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Structured Communication / Chatting within OTM — Cloud Customer Connect
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Structured Communication / Chatting within OTM

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Summary: Structured Communication in OTM related to an Order or Shipment


Content (required): Hello Experts, the question about the availability of a structured communication related to an Order or a Shipment is coming up by prospects occasionally and now again. The prospect is looking for a way of communication like a chat that is related / linked to an OTM object. Example is to send a message related to a particular shipment to a colleague with the capability to follow asking the colleague to perform an action related to that shipment. Example is: "Please follow up on this shipment with the carrier ...". Also including the capability to register

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