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Knowledge Article: Error when Duplicating Requisitions due to Context DFF Configuration

edited Aug 13, 2024 8:11PM in Self Service Procurement 2 comments

Summary:

How to resolve errors when duplicating requisitions due to Context DFF Configuration

Content (required):

Hello Support / Customers,

We have seen a few similar issues surface in either SR related support or as bugs.

Context:

The customer has created a context sensitive DFF configuration. One of these context sensitive segments has been configured as the default segment in the Configure Requisitioning Business Unit setup. Later, the context segment DFF has been deleted, but not before these DFFs were used on requisitions. Now, when these requisitions were being duplicated, the system displays an error and does not permit the action.

This is because even though the definition of the DFF has deleted this context sensitive segment, the value is not actually deleted in the Configure Requisitioning Business Unit setup.

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