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how to handle cancellation charges for sales order

edited Sep 8, 2022 11:08AM in Order Management 1 comment

Summary:

how to handle cancellation charges for sales order

Content (required):

We have a requirement to charge the customer when they cancelled the sales order line order complete order.

  1. We have an integration with DXP application and orders will get generated and interfaced to Oracle Fusion OM.
  2. order fulfillment happens in Oracle and order statuses will be interfaced to upstream and downstream systems.
  3. requirement: when the customer cancel the sales order in DXP (Source system) oracle sales order also will be cancelled and we would like to charge against that order cancellation.
  4. in this case, how can we charge the customer( we are not using AR module and for invoices we are using EBS).
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