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Approval Notification to Escalate after a certain period of time — Cloud Customer Connect
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Approval Notification to Escalate after a certain period of time

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Summary:

Hello Community,

We have a client requirement, Where they want to perform certain things for an Approval notification.

  1. Notification to Escalate after a certain period of time: I am aware that we can make all the notifications expire after a certain period of time, But is it possible to escalate just a few notifications? They don't want to escalate all the notifications; Rather just a few absences should be escalated.
  2. For Annual leave notification, They want to escalate to two levels and if no one takes an action; The Request should be auto approved
  3. Notification Reminder: They want to share a reminder to the Users before the request expire.

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