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Can MSS approval path be based on Current Assignment Details and the Transaction Details? — Cloud Customer Connect
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Can MSS approval path be based on Current Assignment Details and the Transaction Details?

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Summary:

We have a business need to route MSS transactions based on different criteria based on the transaction that was entered by the Manager. I am trying to see if there are other users who may have implemented ways to do this and if so, any helpful tips or guides would greatly be appreciated.

Content (required):

For example, if the current assignment status Type is Inactive or if the current assignment status is Leave of Absence, we want this to route to our payroll team.

We also want to route other types of changes such as:

If there is working hours that do not match a criteria

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