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For few candidates we see Preferred communication flag is No for both Email and Phone — Cloud Customer Connect
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For few candidates we see Preferred communication flag is No for both Email and Phone

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Summary:

We have few candidate profiles where we see preferred communication is 'No'

for both Email and Phone Communication . But when I tried testing by applying to Job req from career site using either Phone or email by default Use SMS as a communication channel is getting checked based on email/phone we use. If we use Phone number it will take Phone as Communication channel and same for email. But in our case we see none of the option is selected as Preferred communication for few candidate

. Can anyone let us know how this will happen . As in career site its enforced to auto checked anyone of the communication channel and candidate doesn't have Option to un check

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