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HR Help Desk Request Status is not changing

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in Human Resources 6 comments

Summary:

HR Help Desk Request Status is not changing

Content (required):

Hi, HRHD Requests have been created and assigned to agents. Agent has responded and the milestones are also working fine. However, the Request status is not changing to In Progress and do not have access to change the status manually. Could anyone please confirm how does this status work?

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