Can HR Help Desk support external 3rd party requests?

Summary:

Can 3rd parties (i.e., external to the organisation and not stored as Workers in the system) create HR Help Desk requests?

Content (required):

We have a use case where external parties such as Banks and Rental Agents need to raise a request for information about employees or ex-employees. E.g., to support reference checks. If they send an email to an email address that is associated with HR Help Desk, will this create a ticket and send an acknowledgement email to the email address that has sent the email?

Version (include the version you are using, if applicable):