Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection?

Received Response
1
Views
3
Comments

Summary:

For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection within the list? Under Manage Service Request Channel Types a default option is not visible to set a Lookup code as default. Any guidance would be very helpful.

Content (required):


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!