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For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection? — Cloud Customer Connect
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For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection?

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in Human Resources 3 comments

Summary:

For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection within the list? Under Manage Service Request Channel Types a default option is not visible to set a Lookup code as default. Any guidance would be very helpful.

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