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NextGen Help Desk command search bar does not function properly

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in Human Resources 5 comments

Summary:

Hello, I've been experiencing this issue over the last couple of updates (22C, 22B...) where when an Agent is in the SR Edit layout and tries to type and select an action from the command search bar, nothing triggers. There's not even an error message. I have created multiple Oracle SR's for this and each time it's difficult to resolve as this issue is not repeatable each time and the Oracle SR is closed with no resolution. I've tried clearing cache and using different web browsers and this does not always fix the problem.

Has anyone else experienced this issue and if so, what has helped prevent this from happening? What is the cause?

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