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Locked out from Cloud account after enabling 2FA

Received Response
edited Nov 15, 2022 9:46PM in OCI - General 2 comments


Can no longer log in on root account / default tenancy after 2FA was enabled.

Content (required):

After creating a 2FA setup ("mobile app") for my root user and then enabling it in the default tenancy sign-on procedure according to Oracle's documentation, I can no longer log in on the root account - I'm only presented with the error "Sign-on policy denies access", without being asked to enter a 2FA token.

I tried solving the problem by resetting my password, but it has no effect on the 2FA/MFA problem.

Version (include the version you are using, if applicable):

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