Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Locked out from Cloud account after enabling 2FA

edited Nov 15, 2022 9:46PM in OCI - General 2 comments

Summary:

Can no longer log in on root account / default tenancy after 2FA was enabled.

Content (required):

After creating a 2FA setup ("mobile app") for my root user and then enabling it in the default tenancy sign-on procedure according to Oracle's documentation, I can no longer log in on the root account - I'm only presented with the error "Sign-on policy denies access", without being asked to enter a 2FA token.

I tried solving the problem by resetting my password, but it has no effect on the 2FA/MFA problem.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!