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Keyboard Shortcuts not working in Next Gen Help Desk

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Summary:

Keyboard Shortcuts not working in Next Gen Help Desk

Content (required):

We are trying to enable the Keyboard Shortcuts in Next Gen Help Desk. However, this functionality is not working. Has anyone enabled it and working successfully?

Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):

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