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Redwood HR Help Desk - Auto-assign Action Plans based on the SR Categories

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Summary:

I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone have any information on this topic? Thanks.

Content (required):

I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone have any information on this topic? Thanks

Version (include the version you are using, if applicable):

Redwood - HR Help Desk

Code Snippet (add any code snippets that support your topic, if applicable):

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