Tip Tuesday - Errors and Solutions (Series 1)

Use case - An error occurred while communicating with the partner site.

Description: The following message appears when performing an action in Oracle CPQ that triggers an integration with Salesforce:

Error Message - "An error occurred while communicating with the partner site."

Step 1 - You will want to check the integration associated with the action and take a look at the SOAP Generator XSL file.

Let's say we have the following code in XSL:

<xsl:variable name="MNamount" select="$sub_doc/relatedMaintenance/>

<Maintenance_Amount__c>

<xsl:value-of select="$MNamount"/>

</Maintenance_Amount__c>

Step 2 - If the value for relatedMaintenance does not exist in the XML Document, MNamount will be undefined, and the generated SOAP XML Input will be: