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Will the classic HRHD Knowledge Articles migrated to NextGen? — Cloud Customer Connect
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Will the classic HRHD Knowledge Articles migrated to NextGen?

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Summary:

Our Knowledge Articles are created under classic HRHD under FAQ category(Not HCM FAQ). Will the New Articles created/ existing articles edited be migrated from Classic HRHD to NextGen?

Content (required): Hi @ArunKrishna-Support-Oracle ,

Can you please help us in understanding the below listed queries that we have in regards to Knowledge Articles under Classic HelpDesk and NextGen:

Under Classic HRHD the knowledge articles were created using FAQ option(Not HCM FAQ). 

-Will the existing Classic HRHD Knowledge Articles be migrated to NextGen?

-Under Classic HRHD if we create Knowledge article using the HCM FAQ category , we are unable to view the same Article under NextGen Knowledge . Does it update the NextGen Knowledge Articles list based on the Classic HRHD Knowledge Articles on its own(after a certain timeline) or we have to run a process for the same?If we have to run a process can you please let us know the name of the process and the how often it should be scheduled

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