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Tip Tuesday - Errors and Solutions (Series 2)

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edited Dec 20, 2022 5:19PM in Configure Price Quote

Error Message - Error while printing output: FO to RTF/PDF

Description: An error occurs when printing output: FO to RTF or FO to PDF. This usually occurs when a change has been made to any custom text that is displayed on the printed output, or a change has been made to the Document Engine. It may also happen on sites that still use the Proposal Editor, which is a legacy version of the Document Engine.

Solution: The first step is to track back through any recent changes you have made, and verify that there aren't any invalid characters or incorrect HTML formatting in the edited section. Remember to never paste from Microsoft Word into Oracle CPQ fields, and if you suspect that someone has, remove the offending section completely and reenter it, using the controls on the browser text editor to format the text.

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