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The error ANC-3405067 after trying to adjust balance of globally transferred employee — Cloud Customer Connect
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The error ANC-3405067 after trying to adjust balance of globally transferred employee

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After an employee is globally transferred to a UK legal employer, they are enrolled on a UK Absence Plan. After attempting to run the accrual for the active plan, no balance appears. When attempting to adjust the balance, the following error message appears:

There was a problem evaluating the plan matrix. (ANC-3405067). Inform your absence administrator that an error occurred while evaluating the matrix. Plan FD UK Annual Leave Plan. Effective date XX(employee's original hire date with the year 2022)XX. Person XX(person's name)XX. Matrix error Person.WorkerCategory of type VO attribute not found.

The Worker Category is an entity that is used in the Expression Builder for the UK plan only and appears on various rows within the matrix. The employee that is transferred has the same value for Worker Category before and after the global transfer.

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