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Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?

Accepted answer
edited Jan 11, 2023 5:34PM in Help Desk 8 comments


After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fields that have the same exact field name. Is it possible to modify any part of the Attachment Category field? (modify field name, remove attachment category field entirely, custom the dropdown values, etc.)

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I've attempted to go into Visual Builder and edit the Attachment field / subfields. I tried editing the Label Hint to "Attachment Category" rather than "Category" and that does not seem to do anything when I preview. Is it possible to make these changes today? Is there a better way to make these changes that I am not aware of?

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