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Is it possible to edit a notification template to trigger FYI only when applicable in an alert? — Cloud Customer Connect
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Is it possible to edit a notification template to trigger FYI only when applicable in an alert?

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edited Jan 20, 2023 12:01PM in Human Resources 1 comment

Hi Community,

I am looking for help surrounding Alerts and the FYI section. Is it possible to only have the FYI section show up when there is relevant information and hide the FYI when not applicable to the alert notification? I've provided a photo below of an FYI section that I'd ideally like hidden as it is blank.

Thanks in advance!



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