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Though Balance is there, unable to apply compensation leave. — Cloud Customer Connect
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Though Balance is there, unable to apply compensation leave.

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Summary:

Dear Team,

Our client is having 3.75 hrs compensation leave balance.

And in the compensation leave type, the minimum duration is also 3.75 hours only.

But, when the employee is trying to apply leave for those 3.75 hrs., getting the below error.

I ran the Diagnostic test "Absences - Delete Orphan FORFT entries" to delete orphan FORFT entries from ANC_PER_ACRL_ENTRY_DTLS table as per the Doc ID 2877257.1.

I did not find any issues in the diagnostic report and its execution status is success.

But still, unable to apply leave for that employee and still facing the error.

Could you please suggest me how to resolve the above error and how can I make employee to apply leave for those 3.75 hours as well.

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