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AR/AP Netting - Ability to display the e-mail body using a custom netting letter template — Cloud Customer Connect
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AR/AP Netting - Ability to display the e-mail body using a custom netting letter template

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Summary:

We use the AR/AP Netting feature. We sends the netting letters to trading partners by e-mail ("Generate Netting Letter" and "Send Letters by e-mail" options enabled on netting agreements). The look-up value “NET_21C_OO_MAIL_BODY” is disabled (as we want the email body text to be displayed).

Content (required):

Using the seeded report template ( NettingSettlementLetter.xdo) and data model (NettingSettlementLetterDm.xdm), we receive the expected e-mail with an e-mail body populated.

Using our custom (2) template and data model, we receive the expected e-mail with an empty e-mail body.

What are the required additional configuration (against custom data model and/or report template) allowing receiving these e-mails with an e-mail body populated?

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