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Send email and bell notification once Service request is updated and resolved
Summary:
When a Service request is updated(moved from New to any other status), need to trigger email/bell notification to the User and the Agent
Content (required):
The content should be like
SR# with Subject(title) has been resolved
If anyone has the groovy script for this, it would be helpful
Version (include the version you are using, if applicable):
22D
Code Snippet (add any code snippets that support your topic, if applicable):
Tagged:
2