Data is not visible in Communication info of Pending workers

Summary:

Phone number and Email data is not visible for pending worker.

Content (required):

We have created a custome role called HRIS Data Analyst who performs several duties.

This role also converts the pending workers. While processing the custom role is unable to view the Phone# and email address for the pending worker. If i pick the same pending worker from different roles i am able to see the phone# and email address for pending worker. Unable to figure what privilege is missing for the custom role.

Attached the screen shot.

Left side is delivered role, right screenshot is from custom role built