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Unable to connect EPBCS application trough browser and smart view

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Summary:

users not able to connect EPBCS application through browser and also smartview

Content (required):

users are tryinto log on into system using sso but some users not able to connect EPBCS application through browser and also smartview, however some users able to connect but some are not.

Client users are using microsoft edge browser

Is this issue related to support of retired internet explorarl version ?

is it due to any updates installed in laptops ?

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):


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