Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
What could be causing the commerce process/quote page to produce weird characters? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

What could be causing the commerce process/quote page to produce weird characters?

Received Response
31
Views
1
Comments

Summary:


Content (required):

Some of our users are seeing weird characters that only appears on our commerce process (See image attached).

Here are a few things that I have took note of:

  • In a single partner organization, this would occur for only 2/10 of those users
  • This would happen only on our commerce process/quote page and not the configurators or additional websites
  • We have signed out, cleared our browser cache, signed back in, and the problem persists
  • We have tried accessing the quote on different browsers and the issue still occurs
  • I have checked the inspector/HTML of the website and found that the page was being encoded correctly with UTF-8

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!