User profile email address did not change as expected — Cloud Customer Connect
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User profile email address did not change as expected

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Summary:

User's email address was changed in their "MyServices" profile, but three days later the new email address has not flowed through to ARCS.

Content (required):

User's email address was changed in their "MyServices" profile, but three days later the new email address has not flowed through to ARCS. As a result, the user does not receive activity notifications that they need. As ARCS Admin, I am unable to edit the user's email in ARCS (Access Control>Manage Users). How long is the delay between and email change in MyServices and the related update in EPM modules?

Version (include the version you are using, if applicable):

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