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User and Role Access Audit Report not generating ESS output files? — Cloud Customer Connect
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User and Role Access Audit Report not generating ESS output files?

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in Workforce Management 2 comments

Summary:

Hi All,

Has anyone run into this problem before? ESS Output Files are unavailable for download after running the process.

Since around 22B - we haven't been able to retrieve the ESS output files when running the User and Role Access Audit Report process. This is uniform across all of our testing and production pods.

Whenever we raise SRs - the analysts frequently request us to run this process and attach the ESS output files and we are not able to do so. We are able to generate the log.txt file that is produced by this process - but that is all.

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