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FSM import for SLA Rules — Cloud Customer Connect
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FSM import for SLA Rules



We have used FSM to import SLA configurations from one instance to another. Some of the Account Rules where we have defined a value got translated to ID during the FSM process.

The Value defined in Source instance is “Expenditure Type” = 7184, FSM has imported the ID equivalent of Expenditure Type 7184 which is "Expenditure Type" = 300000002493922.

Is this an expected behavior to import IDs instead of values. By doing so, SLA Account Rules would fail.

Is there a way to overcome this inconsistency?

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