Reverse Cleared Receipt

Summary:

Dear Experts,

One of our end users have created a receipt on wrong customer by mistake, it is not applied to any invoice.

However, receipt is reconciled by bank statement and status is cleared, and it is accounted.

I tried to unreconcile from Cash management manually but unreconcile button is greyed out.

Please let us know how to correct this receipt application.

Regards,

Rajiv.

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