What's new in Customer Journeys?

Connect and learn more!
Learning Initiatives Clarifications — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Learning Initiatives Clarifications

Received Response
72
Views
4
Comments

Summary:

We are having a number of issues with our active initiatives at the minute and was hoping to find some detailed documentation or get some advice into some scenarios as to how they should work.

Content (required):

  1. When cancelling an active initiative and creating a new one, should this cancellation withdraw any users?
  2. If a user is at withdraw status, and they fall back into a new initiative, would their assignment be reactivated?


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!