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Learning Initiatives Clarifications — Cloud Customer Connect
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Learning Initiatives Clarifications

Received Response


We are having a number of issues with our active initiatives at the minute and was hoping to find some detailed documentation or get some advice into some scenarios as to how they should work.

Content (required):

  1. When cancelling an active initiative and creating a new one, should this cancellation withdraw any users?
  2. If a user is at withdraw status, and they fall back into a new initiative, would their assignment be reactivated?

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

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