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Manager not able to see new direct reports under My Team

Team ,

We are facing an issue in PROD .

There was a Line manager change to the employee. When the employee then submitted a goal for approval , it even got directed to the new Line Manager .

However , when the Line Manager navigated to My Team My Team> ( the "Worker" section is empty )

Indicative that he has no direct reports. Which is not true.

He has delivered roles of Employee and Line Manager.

I also used our custom Line Manager role ( and ensured the security profile was set to Manager Hierarchy ) , but no luck

I ran the "Refresh Manager Hierarchy process " as well , but no luck.

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