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Not able to use two serial numbers for any sales order transactions

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Summary:

we have verified from manage reservations and picks tasks , but not able to find any demand for respective item associated with that lot and serial numbers. Please let us know why business not able to use reported serials numbers for any sales order transactions?

Further we verified Lot is active and no expiration date and there is no material status control and serials numbers are in resides in stores.

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Version (include the version you are using, if applicable): R13 23A


Code Snippet (add any code snippets that support your topic, if applicable):

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