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Does anyone else see ICP's not creating Element Entries when they should? — Cloud Customer Connect
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Does anyone else see ICP's not creating Element Entries when they should?

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Summary:

We have several claim by the hour ICP's, e.g. overtime. Employee submits, manager approves, element entry auto created. We have started seeing a small percentage of these claims not auto creating the element entries when they should.

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We have several claim by the hour ICP's (Individual Compensation Plans), e.g. overtime. Employee submits, manager approves, element entry auto created. We have started seeing a small percentage of these claims not auto creating the element entries when they should. We are also seeing some of the element entries being auto deleted in future months, all leaving employees underpaid. Has anyone else seen this? Does anyone know how to stop this or even how we can proactively report on it so we can correct employees pay before payroll is finalised? I have raised it with Support who say they can

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