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How can help desk agent provide tier 1 support for Talent team?

Received Response
edited Aug 3, 2023 9:59AM in Help Desk 1 comment


Our Help Desk agents today do not have access to employee Talent data. How can we provide view only access to them so they can help with tier 1 support?

Content (required):

As we launch goal plan and performance document we see surge in help desk tickets. It would be nice if Help Desk agents have access to pull up employee goals and performance document to see what is going on to help resolve easy questions.

Version (include the version you are using, if applicable):

We are getting ready to implement 23A 3/17/2023.

Code Snippet (add any code snippets that support your topic, if applicable):

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