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Send a custom email before the reset psw notification email

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By default, users in all user categories are notified automatically of changes to their user accounts and passwords. These notifications are based on notification templates. Many templates are predefined, and you can create templates for any user category.

During implementation, you identify the notifications that you plan to use for each user category and disable any that aren't needed. Can we create create a custom notification that can be planned to be sent before the psw notification email?

Is there also a way to define it based on role or BU?

Thank you,


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