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Importing Overlapping Times from REST API into Time Card

Received Response
edited Apr 20, 2023 8:06PM in Workforce Management 1 comment


Looking to Understand how the process works when importing times from REST API into Time Cards and how it manages overlapping times

Content (required):

We just integrated a new clock vendor. This vendor, same as our existing one, is sending clock in/outs through the existing REST API. Once received by ORACLE, we import them with the following process:

- Process Imported Time Entries

- Generate Time Cards from Time Collection Devices

We have an scenario where the Time Events are as follow:

Why the 5:00 PM was paired with the 4:54 PM when the first clock out available was 9:00 AM?

it combine the wrong pair, and one of the pairs was split in 2 days

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