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Issue with strategic modeling connectivity with SmartView

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Hello Oracle community,

has anyone ever had an issue with strategic modeling connectivity with SmartView ? I installed both components with running as administrator but it is not working. whenever I try to open a template I get the below msgs :

Smatview handled unknown exception thrown by Microsoft office.

and when i click okay on the above msg, i get the below :

Exception in Openform : exception in openform : error hresult e_fail has been returned from a call to a com component oracle strategic modeling.

Version (include the version you are using, if applicable):

Excel 365 , smartview 64bit,

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

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